Created by : Team Diamodis

Last Updated Mon, 08-Mar-2021

Writing Formal Business Letters & Emails

  • 36 Minutes 26 Seconds
  • 10 lecture(s)
  • Beginner Level

What you'll learn

  • Learn to define your communication objectives
  • Research to help find the right recipient for your letter
  • Learn to motivate a letter's recipient to resolve the problems you raise
  • Learn the best ways to send effective reminders

Course Content

Preparing to Write 11 Minutes 30 Seconds
Defining Your Goals
00:04:08
Researching Your Topic
00:04:30
Researching Your Correspondent
00:02:52
Writing the Letter 15 Minutes 53 Seconds
Setting the Tone
00:04:09
Getting to the Point
00:03:27
Discussing Difficult Topics
00:03:53
Writing for Accessibility
00:04:24
Following Up 6 Minutes 29 Seconds
Sending Effective Reminders
00:04:05
Continuing the Conversation
00:02:24
Conclusion 2 Minutes 34 Seconds
Next Steps
00:02:34

Requirements

  • Email program
  • Document creation program such as Word or OpenOffice Writer

Description

Learn how to write formal business letters and emails that are short, clear, and to the point.  In this short course you will learn how to build better relationships with clients, colleagues, and customers. It will help you to clarify your goals, research your topic and audience, and structure your correspondence. Includes tips about writing for accessibility— making your writing comprehensible, concise, and appropriate for all readers — and some good ideas on how best to follow up.

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Team Diamodis

Sheffield Region

Team Diamodis has both created and assembled a growing number of online courses and training materials for the benefit of Diamodis Group employees, clients and affiliated businesses.

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This course includes

  • Certificate